Dealing with warranty claims and recalls is a full time job for Chris.
All new bikes bought from us are covered either by a 12 month unlimited mileage warranty for bikes up to 51cc or a 24 month unlimited mileage warranty for bikes over this. The warranty stays with the bike not the owner so if you buy a used 1 year old 600cc bike then you’ll still have 1 years warranty left.
Not that you’ll need it, as we prep all of our used bikes within an inch of their lives. BUT every used bike we sell comes with a free 3 month unlimited mileage warranty too.
So what exactly is your warranty for…
If a defect develops which is attributed to the original manufacturing process, remedial work will be carried out free of charge.
For the warranty to be valid, your bike must be serviced as recommended by the manufacturer at the intervals specified in your Owners Manual. We always make sure you can prove this as we stamp and sign your Owners Manual every time you have a service with us.
So what’s NOT covered…
Tyres, spark plugs, filters, cables, brake pads, batteries, chains, clutch plates and any other part which requires routine replacement, or functions which require routine service or maintenance adjustment.
Cost of recovery, transportation of the bike to or from us or consequential losses which have not been approved by the manufacturer.
Failures due to Neglect, Misuse or Competition (that’s racing to you and me). Alterations and/or modifications which have not been approved by the manufacturer in writing.
Why does it take so long…
First we have to take pictures of the faulty part and e-mail them to the manufacturer for them to give us the authority to do the work. Once we have that we can then order the parts. Once the parts are here we do the easy bit by booking the job into the workshop, doing the job and finish processing the claim paperwork.
Recalls are handled by VOSA (Vehicle & Operator Services) – here’s what they say about recalls…
“Recalls to address safety defects in motorbikes are launched and monitored under the terms of Codes of Practice formulated from discussions between the Department for Transport and the Trade Associations representing the Motor Manufacturing industry.
These Codes set out the guidelines and procedures for the recall of vehicles and components that have safety related defects due to a feature of design or construction, and which are liable to cause significant risk of injury to the driver, occupants of the vehicle or other road users.
It is the responsibility of the manufacturer to inform VOSA when substantial evidence of a safety defect that requires remedial action has been confirmed. Additionally, evidence may be presented to the manufacturer by VOSA as a result of investigations into collisions and safety defects which have been brought to their attention from other sources.”
Don’t worry – we’ll already know all about any Suzuki, Triumph, Yamaha or Zero recalls and be ready to get you sorted quickly.
If you get a recall letter – just give us a call on 0121 2965667 and we’ll get you booked in as soon as we can.
If you buy a used Suzuki, Triumph or Yamaha bike from us that’s less than 10 years old, we’ll always change the warranty over to your name.
Whilst the bikes warranty may have run out, doing this means that we know that if there is a recall you will get that all important manufacturers letter.
If you bought your bike from elsewhere and want to check that there are no outstanding recalls on your bike click here to go to the VOSA site.